You can read a copy of my letter below at Planet Feedback. While you're there, you can also read letters from other unsatisfied customers.

On August 1, 2001, I signed up for Quickspace/US Hosting's (http://hosting.us.com) "Unbeatable Unlimited Offer." US Hosting would charge me $62.00 a year for the hosting service and $14.00 a year for the domain name. I used a Visa Debit/Check Card as my form of payment. According to my bank statement, they charged my card $64.76 and $14.39 - that's an OVERCHARGE of $3.15 (but that's besides the point right now). Here is how it is listed on the bank statement that I received on August 17, 2001:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
08/04  WITHDRAWAL-POS                              14.39-
       08/02 QUICKSPACE INTER STRATFORD UPO
08/04  WITHDRAWAL-POS                              64.76-
       08/02 QUICKSPACE INTER STRATFORD UPO
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Having not received a confirmation E-Mail, or anything else from them since submitting my order, I sent them an E-Mail to inquire about the status of my order. Four days after I submitted my order, I finally received an "invoice" E-Mail which listed my account details. The invoice listed my domain as realghostbusters.com (the domain I requested that they register for me), along with passwords, ftp & mail servers, control panel location, etc. - all the stuff I'd need to log into my account, set it up, and start uploading files. However, the realghostbusters.com domain name was NEVER registered to me (as of this writing, it's registered to a Mr. John T. Hoang Jr. - http://www.betterwhois.com/bwhois.cgi?domain=realghostbusters.com). As such, my account was USELESS. I sent them an E-Mail telling them this.

After not receiving a reply to that message, I sent them an E-Mail to every address I could find, in the hope that they would finally reply and tell me what is REALLY going on with my account. Two days later I finally received what seemed to be a personal reply from them - though it's completely off the mark from what my previous letter was all about. At this point, I had completely had it with them, and I was not afraid to tell them so. I sent an E-Mail message to six of their addresses, and I know that they received it at, at least, four of them because I received their automated responses.

After a couple of weeks I contacted my bank in the hope that they could get me my money back by doing a "chargeback." I sent all of my documentation to Nick in the Visa Debit Card Claims Department. (I submitted all my documents to my local branch and they sent it to him.)

Every month or so I would call him to find out the status of my case and he would tell me that it was denied or that he's waiting for a reply or some BS story like that (I have handwritten phone logs I wrote of out conversations). On March 4, 2002 I made my final call to him. He said that he hasn't heard anything and he's gotten nothing but denials. According to him, it's very hard for the bank to do chargebacks because certain criteria needs to be met. (They took my money and failed to provide the service - what more criteria do they need?!?) He said that he's going to try one last time.

At this point I did something I didn't want to do (and until now, I didn't know how to do) - call up Quickspace in the UK. On March 20, 2002 I called 011-44-709-216-1274, got an answering machine ("You have reached Nic, please leave a message ..."), and left my message. No one called me back.

On April 4th I called again, and this time I got a live person - Nic Wofinden (the guy whose name was in the signature of all my initial E-Mails from Quickspace). I told him the situation and he gave me a story about Quickspace being purchased by a new company and so forth and so on. Quite honestly, I felt like he was lying to me just to avoid the issue. Still, he said to send my information to newfor2002@hosting.us.com, and I did just that. I never received a reply nor did he call me back.

A month later, on May 3, 2002 I sent a letter to Mr. Wofinden (at 22 West Street, Old Town, Stratford-upon-Avon, Warwickshire, CV37 6DN, UK) along with all of my documents. Again I received no reply. The day before, May 2nd, I resent the E-Mail to a made-up address (qwerty@hosting.us.com) and this time got a response. I was told to fill out these forms:

http://www.hosting.us.com/customerservices/billing/compensation.html
http://www.hosting.us.com/customerservices/general/cancel.html

I tried filling out both forms, and got an error message. I sent an E-Mail to (mail@hosting.us.com) to tell them that the forms were not working. I received a reply which said to send a letter to this mailing address (Cancellations & Renewals, Hostingus Limited, Unit 3, 27 Tything Road, Alcester, Warwickshire, B49 6ES, UK). I sent that letter (essentially a rehash of the 5/3/2002 letter) on May 28, 2002 (the letter was dated May 31, 2002).

As you can probably guess by now, I have not received a reply. On June 11th, I sent them an E-Mail asking if they received my letter. I received their automated "we have received your message" response, but I didn't get a real reply until a month and a half later (on July 31, 2002). This is what it said: "We will allocate your account with an account number in the next few days; once you receive the email with your account number you can then go online to our site and cancel your account properly. In the meantime no additional payments will be taken, and your account will remain functional."

Is this a joke or what?!? The account was NEVER functional, and I sent them a reply telling them that).

Although the Visa card they billed expired in January 2002, Nick (from my bank) told me that it can still accept refunds. However, if they're unable to process a refund to the card, then they can just send me a check for $79.15 in US Dollars.